“I’ve become the calm and confident person I’ve always wanted to be”

Kamila Glinka, Service Manager Scandinavia and Poland, Ecoratio BV - Care program

18 may 2011

 At the initial stage of my be more yourself training, I was asked to highlight the key areas within myself I was keen to develop further. The 2 important aspects I wanted to change were: to optimize and increase my ability to concentrate and to become much calmer internally. My concentration has improved considerably (I estimate about 20%), however I have achieved so much more from my be more yourself training than this. My resulting personal growth has had a major positive impact on how I rate the quality of my life: before I would rate it at 6, now I rate my life at 8.5!


“Frustration replaced by fun”

In my position as service manager at Ecoratio (www.ecoratio.com) I provide customer service to precast concrete factories located in Scandinavia and Poland. Demonstration trials with potential customers are one of my key responsibilities. The duration of the trials span over several days and really test my flexibility: the demonstrations need to fit into the actual production flow and during this process I am continuously interacting with people, which ultimately leads to frequent differences of opinion.


Before my training, I found it challenging to deal with these situations/differences of opinion. On the occasions when they arose, I often became frustrated and irritated inside. Unfortunately, this meant I projected a less amicable version of myself, and I also noticed I became less open to people than I wanted to be. Since my (body) language reflected how I felt inside, this resulted in difficult (interpersonal) communication when dealing with people in these situations. After my training this has completely shifted.


I have become a lot calmer inside and I now deal with these changing situations and different opinions in a more natural way: I’m as confident now as I was before about my own ideas , but I use these differences and varying opinions to achieve a better end result. In the case of changing production planning, for example, I now use the available extra time to further develop and strengthen the relationships with key contacts at my customer.


As a result, the quality of the relationships with my customers has tremendously improved: they are much more open and have a deeper and stronger quality than previously experienced. This is particularly noticeable with one important customer where I really faced challenges when I interacted with them, before my training. However, since the training, I’ve developed a very close relationship with the key people there: we now even make jokes with each other.


I never thought that this could ever be possible with this particular customer. Before my be more yourself training I rated my customer relations at 7.5. Now I rate them with at least a 9.0! Simultaneously, the relationships in my private life have developed positively and are markedly enhanced.

“My personal growth is lasting and is also very beneficial for people I cooperate with”


I did my be more yourself training in April 2010 and have felt much better ever since. To be honest, I didn’t reflect in great detail on the result, until I was asked to write my reference almost a year after completing my training. It is only now that I realise the enormous positive impact the be more yourself training has had on my life and all my relationships: it has changed my natural behaviour in a very positive way.


Since the training is nearly a year ago, I know that the result is lasting and will stay with me for the rest of my life. I now realise that my changed behaviour has not only changed my life but, since I’m an important role model in this relationship, it will also have an enormous positive impact on the way my children approach and view life! This awareness is very precious and important to me.


Based on my experience, I can highly recommend the be more yourself training to everyone: on a scale from 1 -10, I rate it with 9.

 

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